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As the population increases so does the demand for
medical services. As the demand for medical services increases,
so too does the demand for, among other things, doctors.
As the number of doctors increases so too does the need for
knowledgeable and effective medical/dental office administrators.
People who choose to enrol in
this program appreciate the professional nature of a career in a medical/dental
environment.The Medical/Dental Office Administration Program at Ican College
prepares the student for work in any one of the many facets of the
medical/dental community.If you are entering into the
medical/dental field for the first time or have past work experience you
will find that with your newly acquired skills you will be a valuable
asset in a variety of areas.The successful graduate will be qualified
for positions in:
- General/Family practices
- Specialist’s offices
- Clinics
- Seniors and nursing homes
- Laboratories
- Hospital departments, and
- Medical/dental agencies.
This is a 26-week diploma program that combines a solid
understanding of the human anatomy & physiology, medical/dental
terms and procedures with practical office skills,
specifically geared to the medical/dental office environment.
The student learns how to use the computer
software typically found in the medical/dental office environment.
Included in this section is a medical billing package that allows
physicians to bill OHIP by diskette and a dental software package
for automated scheduling and insurance billing.
CURRICULUM
- Medical/Dental
- Anatomy and Physiology
- Medical/Dental Terminology
- Administrative Procedures
- Medical Transcription
- Ward Clerk
- CPR Certification
- Computers
- Introduction to Computers
- Windows
- MS Word
- ABELMed (OHIP Billing & Appointment System)
- ABELDent (Dental Scheduling & Billing)
- Introduction to the Internet
- Keyboarding
- Professional Interpersonal Skills
- Career Planning and Job Search
- Work Placement
Duration:
18 weeks in-class time
8 weeks on-the-job placement:
Total 26 weeks
ANATOMY AND PHYSIOLOGY
Students learn the fascinating concepts of the human body.
Guided through 13 different body systems with lectures, diagrams,
and
videos, the students gain an appreciation of the complexities of
the human body
and how it works. At the same time they
are learning medical/dental terms including those related to
diagnosis and
treatment. Oncology, Pharmacology, and
Oral Anatomy are addressed as well.
MEDICAL/DENTAL TERMINOLOGY
Using word parts
the student can quickly and accurately determine the meaning of a new
word. Also included are standard
medical/dental abbreviations.
ADMINISTRATIVE PROCEDURES
All of the aspects of a
busy office are addressed.Students
learn scheduling, filing, telephone protocol, letter writing, business
communications, confidentiality and legal aspects, handling mail and Ministry
of Health billing.
MEDICAL TRANCRIPTION
This portion of the
program begins with a review of basic grammar and letter styles.Students review medical terminology and
combine this with their ever-increasing vocabulary to begin the transcription
process.The equipment itself is described, then the students are shown the correct transcription
techniques.Students will transcribe avariety of document types and styles, emulating the reality of a hospital and
it’s multiple departments
WARD CLERK
You will learn the skills required to work as a Ward Clerk in the hospitals at the
Nurses/Doctors stations, such as: Doctors orders, kardex, abbreviations, patient
chart management and admissions and transfers.
CPR CERTIFICATION
A one-day course is provided by St. John’s ambulance.Students become certified in basic CPR for
adults.
INTRODUCTION TO COMPUTERS
MS WORD
In MS Word, one of the
most popular word processing packages in the world, documents are created,
edited, formatted, saved, and retrieved from diskette.More advanced features such as tables,
newsletters, macros and merges are studied.
ABELMED
ABELMed is an automated scheduling and OHIP billing software package
that is commonly used in doctor’s offices.
Students will learn how to prepare schedules, book, cancel, and
change appointments, and send diskettes to OHIP with all the applicable
information needed to process the billing.
ABELDENT
Students will learn how to set-up the
system with new dentists, patients, and insurance carriers, prepare schedules,
and process billing to individuals and insurance carriers.
INTRODUCTION TO THE INTERNET
The students will learn
some of the history behind the development of the Internet.
They will be shown how to access and utilize different “search engines” to find information on the
Internet.E-mail procedures will also
be explored.
PROFESSIONAL INTERPERSONAL/SOFT SKILLS
In this module
we emphasize positive relationships, fostering the ideas of empathy, respect,
and encouragement and heavy focus on clear communication.
Soft Skills are
people skills - how to deal with people but specifically in the workforce.Employers need people who can work together.
Teamwork is an essential component in today’s business world and employers are
looking for people that, in addition to the technical skills, can work together
as part of “the team.” There is almost
as big a demand for soft skills as there is for technical skills.
This module
looks at some of the major issues in dealing with people in the workplace.The topics examined include working in
teams, groups and group dynamics, personalities and personality traits (and
some hints in how to deal with them) and effective listening.
Learn to
understand the technical aspect of communications through identified processes.
PROBLEM SOLVING
Identify and understand common occurrences that lead to conflicts, and
then, using a systematic model, prepare techniques to solve the problems.
TEAM BUILDING
Understand the dynamics that are going on and the skills, and
behaviours that are required to work effectively in a team environment.
JOB SEARCH
Students will
learn job search techniques as well as networking (with people) and interview
strategies.
Learn to prepare
eye-catching resumes to get that job that you have worked so hard to achieve,
from Ican College’s Placement Officer. With
her finger on the pulse of what employers are looking for in a resume as well
as what they want in prospective employees you will get real-world and current
instruction.
WORK PLACEMENT
Ican College’s Placement Officer will meet
with each student individually to discuss aspirations and personal interests,
and an 8 week co-op work placement will be arranged at the end of the 18 week
class/lecture/lab portion of the curriculum.
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